All in stock orders will be dispatched via Parcelforce within 4 working days.
If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
Please advise us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel. Overseas orders may take longer.
All orders are carefully checked before dispatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation.
We will do our best to ensure that you are fully satisfied with your purchase.
If the goods are damaged in-transit or faulty, please notify us within 10 days of receiving them. Keep all the packaging material and we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.
Goods that are not acceptable for any other reason may be returned within 10 days for a full refund less a 20 percent re-stocking fee, but you must contact us first for authorization. Goods returned which are not defective or faulty will be returned to us at your own cost with adequate insurance to cover the cost of the goods against loss or damage.